What evidence would I need to provide for my ticket refund request?

One of our licensed adjuster may ask for one or more of the following depending on the reason for your claim:

- The original unused ticket(s) and registration

- Confirmation of your payment for Ticket Protection (typically your booking confirmation)

- A doctor’s report if the reimbursement request is for an accident or illness or a death certificate where the reimbursement request is resulting from a death;

- An official notice from the transport service provider in the event of delay traveling to the booked journey;

- Proof of cancellation, mechanical breakdown or accident about the public transport network.

- For the breakdown of a private vehicle: a vehicle recovery service report, a copy of garage repair bill or parts receipt; or in the case of a motor accident, confirmation from the vehicle motor insurance provider, vehicle repair shop or the police.

- The original jury or witness summons requesting the attendance of a member of the traveling party. 

- Confirmation of relevant road closures or warnings not to travel from the Police or relevant Government agency.

- Any reasonable additional evidence that the claims agent may ask for.